Return Policy

 

Dewycream Inc, Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To start a return, you can contact us at service@terezandhonor.com. Please note that returns will need to be sent to the following address: 2101 E Terra Ln, O'Fallon, MO 63366, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we currently only sell in the United States and therefore do not offer international sales or returns.

You can always contact us for any return questions at service@terezandhonor.com


Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@terezandhonor.com.

 

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