Shipping & Returns
STANDARD DELIVERY COSTS
Standard shipping within the continental US is free on all orders $30 and over, excluding tax,
and after discounts are applied.Standard fulfillment & shipping takes 3-7 business days after the
order is placed using USPS.
Standard shipping is a flat rate of $4.99 for all orders up until $29.99.
BASIC TERMS & CONDITIONS OF SHIPPING
Orders placed before 10:00 AM PDT Monday through Friday (excluding holidays) usually ship
within 1-2 business days during non-sale periods. Please note that during times of exceptional
volume during major sale periods, your shipping time may be extended by several days. Rest
assured, we are trying to get your purchases for you as fast as possible.
Order cancellation is only available if the order is unfulfilled.
INTERNATIONAL SHIPPING
1. WHERE DOES TEREZ & HONOR SHIP TO?
Terez & Honor is pleased to offer international shipping to the following countries/regions:
United States, Japan, South Korea, India, Canada, the UK, Germany, France, Spain, Italy, Ireland,
the Netherlands, Poland, Mexico, Belgium, Australia, New Zealand, Indonesia,
Singapore, the United Arab Emirates.
2. WHAT SHIPPING METHODS DOES TEREZ & HONOR INTERNATIONAL PROVIDE?
Our standard shipping method for domestic(USA) orders is USPS. Our standard shipping
method for international orders is DHL. All shipments include UPS-USPS, DHL tracking numbers,
and customers will automatically receive their tracking numbers via email once the postage has
been created.
3. HOW MUCH IS SHIPPING? (international)
The shipping fee is applied differently depending on the country and weight, so please check
the shipping fee when ordering.
4. WILL MY ORDER BE SUBJECT TO CUSTOMS, FEES OR DUTY TAX?
As soon as the items arrive at the destination, sales tax on imports as well as customs duties and
handling costs will be determined by the respective customs office. The recipient will then be
invoiced by our logistics partner DHL. By submitting your order and paying and/or delivering the
required information, you concede to the import regulations of the respective items. Please be
aware that import regulations vary from country to country.
5. I WOULD LIKE TO CHANGE MY SHIPPING ADDRESS. CAN I DO THAT?
If your order is already paid and you wish to change your shipping address, please contact us
immediately and include your order number and shipping address for faster processing.
Unfortunately we cannot edit your address or modify your order once your order has been
packed, so please ensure that you provide the correct shipping information during the checkout.
Kindly note that emailing us to change an address does not guarantee address change. Address
change is not completed until you receive email confirmation from an agent that has handled
your request. It is very important that you provide us with the correct shipping information. We
will not be held liable for any failed delivery due to wrong delivery information provided by the
customer during the checkout.
6. WHEN WILL MY ORDER SHIP?
International orders are processed and on business days (Monday-Friday, KST) and shipped out
excluding federal holidays per countries/regions. Free Standard Shipping can take
approximately from 1 week to a month to be delivered. Please feel free to email us at
service@terezandhonor.com, if you have trouble tracking the parcel even after 7 business days
have passed.
7. MY TRACKING NUMBER HAS NO SHIPPING UPDATES, WHERE IS MY PACKAGE?
It’s totally normal for your tracking to go a few days without an update. Once your package
arrives at your local post office, the tracking may not update until it goes out for delivery.
Sometimes shipping labels can get scratched during processing and don't register properly, but
your package should still be on its way! If more than 10 business days have passed since your
package shipped and you still haven't seen any updates, please contact us at
service@terezandhonor.com for assistance. Please be sure to reference your order number with
all communications with our customer service team for faster processing.
8. I DID NOT GET A TRACKING NUMBER, HOW CAN I TRACK MY ORDER?
You should receive an automated email with a tracking number once your order has been
shipped out from the warehouse. If you have not received the email, please email us at
service@terezandhonor.com with your order number, and we will check the status for you.
REFUNDS & REPLACEMENTS(ONLY USA)
If your order arrives damaged or defective, we can assist with a refund or replacement within 90
days of purchase. Please be sure to reference your order number with all communications with
our customer service team for faster processing.
If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to
locate it, we are unable to refund the order amount.
We cannot accept responsibility for personal damages to an item. If the item has been dropped,
stolen, spilled, misused, etc., we cannot accept to replace or issue a refund.
For other inquiries, please contact us at service@terezandhonor.com
Privacy Policy
Dewycream Inc.
Effective Date: February 2026
Last Updated: February 2026
Dewycream Inc. (“Terez & Honor,” “we,” “us,” or “our”) respects your privacy and is
committed to protecting your personal information. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you visit or make a purchase from
https://terezandhonor.com (the “Site”) or otherwise interact with our services (collectively,
the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information in the following categories:
When you interact with our Site, we collect certain information that may identify you ("Personal
Information"). This includes:
a) Device Information
Examples: Web browser version, IP address, time zone, cookie data, pages/products viewed,
search terms, interaction data
Purpose: To ensure the site loads correctly and to analyze usage for optimization
Source: Automatically via cookies, log files, web beacons, tags, or pixels
Disclosure: Shared with Shopify
b) Order Information
Examples: Name, billing/shipping address, payment details (credit card, PayPal), email address,
phone number
Purpose: To fulfill orders, process payments, arrange shipping, issue confirmations, provide
support, and screen for fraud
Source: Provided by the user
Disclosure: Shared with Shopify, Paymentwall, and PayPal
c) Customer Support Information
Additional information may be collected when you contact us for assistance.
2. Minors
California residents under 18 may request removal of publicly posted content (per California
Business and Professions Code §22581).
Contact us at service@terezandhonor to request removal.
Note: Removal is not guaranteed in all circumstances.
3. Sharing Personal Information
We may share your personal information with:
• Shopify
• Payment processors
• Fulfillment providers
• IT service providers
• Legal authorities (if required by law)
We do not sell sensitive personal information.
4. Behavioral Advertising
We may use your information for targeted marketing, including:
Google Analytics: Google Privacy
Opt-out: Google Analytics Opt-Out
Learn more: Network Advertising Initiative
Opt-Out Options:
Bing
DAA Opt-Out Portal
5. Cookies
Cookies are small text files stored on your device to improve your browsing experience.
We use cookies for:
• Site functionality
• Analytics
• Marketing
You can manage cookies through your browser settings. Blocking cookies may affect site
performance.
For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
6. Data Retention
We retain your data unless and until you request deletion.
To request deletion, contact service@terezandhonor.com
7. Children’s Privacy
Our services are not directed to individuals under 16 years of age.
We do not knowingly collect personal information from minors.
If you believe a minor has provided us with information, please contact us for deletion.
8. Your Privacy Rights
Depending on your location, you may have the right to:
• Access your personal information
• Correct inaccurate data
• Request deletion
• Receive a portable copy
• Opt out of sale/sharing
• Restrict or object to processing
California Residents (CCPA/CPRA)
You may request:
• Categories of data collected
• Categories of data disclosed
• Opt-out of sale or sharing
• Deletion of personal data
To exercise rights, contact us at:
Email: support@terezandhonor.com
Company: Dewycream Inc.
9. Do Not Track
Due to the lack of standardized protocol, we do not currently respond to “Do Not Track”
browser signals.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
• Legal requirements
• Operational changes
• Business practices
The updated version will be posted with a revised “Last Updated” date.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Dewycream Inc.
Terez & Honor
Email: support@terezandhonor.com
Terms of Service
OVERVIEW
This website is operated by Dewycream Inc.. Throughout the site, the terms “we ” , “ us ”
and “our ” refer to Dewycream Inc.. Dewycream Inc.
offers this website, including all information, tools and Services available from this site to you,
the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated
here.
Distribution Structure
Our products and services are distributed and managed as follows:
United States: Operations are managed directly by Dewycream Inc.
United Kingdom & European Union: Distributed by OPTIMA COMMERCE LLC
South Korea and Southeast Asia: Distributed and represented by KPTOWN INC.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and
agree to be bound by the following terms and
conditions ( “Terms of Service”, “Terms” ), including those additional terms and conditions
and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all
users of the site, including without limitation users who are browsers, vendors, customers,
merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing
or using any part of the site, you agree to be bound by these Terms of Service. If you do not
agree to all the terms and conditions of this agreement, then you may not access the website or
use any services. If these Terms of Service are considered an offer, acceptance is expressly
limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms
of Service. You can review the most current version of the Terms of Service at any time on this
page. We reserve the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of
or access to the website following the posting of any changes constitutes acceptance of those
changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that
allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in
your state or province of residence, or that you are the age of majority in your state or province
of residence and you have given us your consent to allow any of your minor dependents to use
this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of
the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred
unencrypted and involve (a) transmissions over various networks; and (b) changes to conform
and adapt to technical requirements of connecting networks or devices. Credit card information
is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use
of the service, or access to the service or any contact on the website through which the service is
provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or
otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or
current. The material on this site is provided for
general information only and should not be relied upon or used as the sole basis for making
decisions without consulting primary, more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not
current and is provided for your reference only. We reserve the right to modify the contents of
this site at any time, but we have no obligation to update any information on our site. You agree
that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content
thereof) without notice at any time. We shall not be liable to you or to any third-party for any
modification, price change, suspension or discontinuance of the service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These
products or services may have limited quantities and are subject to return or exchange only
according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer monitor's display of
any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any
person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We
reserve the right to limit the quantities of any products or services that we offer. All descriptions
of products or product pricing are subject to change at anytime without notice, at the sole
discretion of us. We reserve the right to discontinue any product at any time. Any offer for any
product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material
purchased or obtained by you will meet your expectations, or that any errors in the service will
be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit
or cancel quantities purchased per person, per household or per order. These restrictions may
include orders placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we make a change to
or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the order was made. We reserve the right to limit
or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or
distributors.
You agree to provide current, complete and accurate purchase and account information for all
purchases made at our store. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have
any control nor input.
You acknowledge and agree that we provide access to such tools ”as is ” and “as available ”
without any warranties, representations or conditions of any kind and without any
endorsement. We shall have no liability whatsoever arising from or relating to your use of
optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and
discretion and you should ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including,
the release of new tools and resources). Such new features and/or services shall also be subject
to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from
third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with
us. We are not responsible for examining or evaluating the content or accuracy and we do not
warrant and will not have any liability or responsibility for any third-party materials or websites,
or for any other materials, products, or services of third-parties.
We are not liable for any harm or damage related to the purchase or use of goods, services,
resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure you
understand them before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without
a request from us, you send creative ideas, suggestions, proposals, plans, or other materials,
whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that
we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise
use in any medium any comments that you forward to us. We are and shall be under no
obligation (1) to maintain any comments in confidence; (2) to pay compensation for any
comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our
sole discretion to be unlawful, offensive,threatening, libelous, defamatory, pornographic,
obscene or otherwise objectionable or violates any party’s intellectual property or these Terms
of Service.
You agree that your comments will not violate any right of any third-party, including copyright,
trademark, privacy, personality or other personal or proprietary right. You further agree that
your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or
contain any computer virus or other malware that could in any way affect the operation of the
Service or any related website. You may not use a false e-mail address, pretend to be someone
other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy. We take no
responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To
view our Privacy Policy, please see [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or on the service that contains typographical
errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and availability. We reserve the right to correct
any errors, inaccuracies or omissions, and to change or update information or cancel orders if
any information on the service or on any related website is inaccurate at any time without prior
notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the service or on any
related website, including without limitation, pricing information, except as required by law. No
specified update or refresh date applied on the service or on any related website, should be
taken to indicate that all information in the Service or on any related website has been modified
or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from
using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local
ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual
property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage,
intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age,
national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in
any way that will affect functionality or operation of the Service or of any related website, other
websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam,
phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to
interfere with or circumvent the security features of the Service or any related website, other
websites, or the Internet. We reserve the right to terminate your use of the Service or any related
website for violating any of the prohibited uses.
SECTION 13 - DISPLAYER OFPARIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted,
timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be
accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or
cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The
service and all products and services delivered to you through the service are (except as
expressly stated by us) provided 'as is' and 'as available' for your use, without any
representation, warranties or conditions of any kind, either express or implied, including all
implied warranties or conditions of merchantability, merchantable quality, fitness for a
particular purpose, durability, title, and non-infringement.
In no case shall Dewycream Inc., our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim,
or any direct, indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement
costs, or any similar damages, whether based on contract, tort (including negligence), strict
liability or otherwise, arising from your use of any of the service or any products procured using
the service, or for any other claim related in any way to your use of the service or any product,
including, but not limited to, any errors or
omissions on any content, or any loss or damage of any kind incurred as a result of the use of
the service or any content (or product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our liability shall be limited
to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Dewycream Inc. and our parents,
subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service
providers, subcontractors, suppliers, interns and employees, harmless from any claim or
demand, including reasonable attorneys ’ fees, made by any third-party due to or arising out of
your breach of these Terms of Service or the documents they incorporate by reference, or your
violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted
by applicable law, and the unenforceable portion shall be deemed to be severed from these
Terms of Service, such determination shall not affect the validity and enforceability of any other
remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive
the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or
provision of these Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date of
termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect
to The Service constitute the entire agreement and understanding between you and us and
govern your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written, between you and us
(including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against
the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be
governed by and construed in accordance with the laws of United States.